Prepaid credit. Clear control.
Updated October 15, 2026
Your workspace displays prepaid AIOMize service credit in US dollars. Credit pays for configured usage at your agreed service rates.
Card and wallet top-ups
Manual card top-ups range from US$100 to US$1,000. Stripe securely handles payment. Apple Pay and Google Pay appear where supported by the device, browser and checkout. Bank transfer payments are not currently offered in the portal. Your bank may apply currency conversion or other fees.
When credit appears
Credit is added after successful payment and verification, once per payment. A return from checkout is not proof of payment. Pending verification may delay credit. Contact support with the payment reference if a confirmed payment does not appear; do not share full card details.
Usage and fees
A US$100 payment adds US$100 service credit. Service credit is not cash or a direct Retell balance. Call charges include AIOMize service pricing. Payment processing fees reduce the included supplier usage budget and are reflected in the usage rate; credit is not a fixed number of minutes. Duration, configured features and supplier costs affect usage. Saved call charges retain their recorded price. Confirm agreed pricing with AIOMize before activation.
Optional Auto top-up
Auto top-up defaults off. Save a card securely with Stripe, choose a US$100–US$1,000 top-up and a threshold, then explicitly authorize automatic payments. The portal checks active accounts approximately once a minute and allows at most one automatic payment attempt per 24 hours. Enabling it while below the threshold may trigger a payment on the next check. An administrator may enable it on your behalf after recording your authorization. You can turn it off in Billing or Settings. An already-started payment may complete after switching off. A declined payment or authentication requirement pauses Auto top-up.
Calling continuity
Calling may pause when funded credit is insufficient or the service is inactive. Supplier funding is managed separately by AIOMize. Auto top-up does not guarantee uninterrupted calling. Do not rely on this service for emergencies.
Billing questions, refunds and cancellation
Contact info@aiomize.com with your business name and payment or call reference for a billing review. Payments are non-refundable except where your service agreement expressly provides otherwise or applicable law requires. We review duplicate payments, incorrect usage charges and unused-credit requests individually. There is no automatic self-service refund in the portal. Approved refunds return through the original payment processor, subject to its processing times. Turning Auto top-up off stops future automatic attempts; it does not itself close the account, cancel an in-flight payment or refund existing credit.